Frequently asked questions

What is Search IT?

Search IT is a global business directory. Customers use it to find businesses, check opening hours and contact details, read reviews and book appointments. Businesses use it to get found and win new customers.

How do I add my business?

Create a free account, confirm your email with the 6-digit code we send you, add your business details, choose a package and pay. Our team then reviews your listing.

Is it free to sign up?

Yes. Creating an account is free. Publishing a listing requires a paid package, starting at $0.99.

How long does approval take?

Usually 1–2 hours, and often just a few minutes. At weekends it can take a few hours. If you need it faster, message us on WhatsApp at +44 7988 748570 with your listing ID.

Which countries can I list in?

Any country. Search IT is a worldwide directory.

What's the difference between the packages?

Starter is a one-time $0.99 for one listing, visible for 7 days. Advanced ($4.99/month) gives you up to 5 listings with no expiry, priority placement and insights. Premium ($9.99/month) gives you up to 10 listings, a Verified badge, homepage and top-of-category placement, a custom banner or video, and full analytics.

How do I pay?

By card, Apple Pay or Google Pay through Stripe's secure checkout. We never see or store your card details.

Do you charge VAT?

No. Maetheon Ltd is not VAT registered, so the price you see is the price you pay.

Can I cancel at any time?

Yes. Cancel from Dashboard → Billing. Your listings stay live until the end of the period you've paid for, and you won't be charged again.

Can I get a refund?

If our team does not approve your listing, we refund you in full automatically. Once your listing is approved and live, payments are non-refundable. See our Refund Policy.

I need more than 10 listings.

Email [email protected] for a custom plan. We can also invoice you, and accept PayPal, Wise or UK bank transfer for custom plans.

Can I upgrade or downgrade?

Yes, from Dashboard → Billing. Upgrades apply straight away with a pro-rated charge. Downgrades apply at your next renewal date.

Can I edit my listing after it's approved?

Yes. Small changes such as hours and photos update straight away. Changes to your name, category, location, phone or website are quickly re-checked by our team; your current listing stays live in the meantime.

My business is already on Search IT. What should I do?

Open the listing and tap Claim this business. Choose any package (from $0.99), and once our team confirms you're the owner, you'll be able to manage it.

How do I get the Verified badge?

The Verified badge is part of Premium. Upload proof of registration or proof that the business belongs to you (for example a company registration certificate, business licence or utility bill). Once our team approves it, the blue badge appears on your listing.

What happens when my Starter listing ends after 7 days?

It is hidden from the public. You can bring it back at any time within 90 days by choosing any package.

Why was my listing not approved?

Usually because information was missing, couldn't be checked, or broke our Listing Guidelines. We'll email you the reason and refund your payment.

How does online booking work?

You set your services and available times. Customers send a booking request, and you confirm or decline it from your dashboard. Both of you get an email. Search IT doesn't take payment for bookings.

Who can leave a review?

Only signed-in members with a verified email. Every review is checked before it is published, and owners can reply publicly.

Can I remove a bad review?

We don't remove reviews just because they are negative. If a review is fake, offensive or not from a real customer, report it and our team will investigate.

How do I delete my account?

Go to Dashboard → Settings → Delete account. We'll send a code to your email to confirm. Active subscriptions are cancelled immediately, and your personal data is deleted within 30 days.

How do you use my data?

Only to run Search IT and your listings. We never sell your data. See our Privacy Policy.

How do I contact you?

Email [email protected] or message us on WhatsApp at +44 7988 748570.

Can I post updates and offers?

Yes. Every paid plan can publish posts (news, events, announcements) and offers on its listing. Starter includes 2 posts and 1 active offer, Advanced 4 posts a month and 3 active offers, and Premium unlimited.

How do customers message me?

Customers tap Send message on your listing. You get an email and a notification, and you reply from Dashboard → Messages or simply by replying to the email. Your email address is never shown to them.

Can I block someone who sends spam?

Yes. Open the conversation and choose Block sender, or report it and our team will review it.